We want every order to arrive correct and undamaged. This page explains what we do if it does not.
Wrong or damaged items
If you receive a wrong or damaged item, message us on WhatsApp at +92 320 8516019 within 3 days of delivery. Send your order number and a photo of the item and the parcel. We will replace the item or put the problem right.
What we cannot accept
- Opened or used e-liquids, coils and pods, for hygiene and safety reasons.
- Items damaged after delivery by misuse, or by use with an incompatible device.
- Requests made more than 3 days after delivery.
Check before you order
Coils, pods and accessories fit specific devices. Please check the compatibility on the product page, or ask us on WhatsApp before ordering. We pack exactly what the order says, so check the strength and options you choose.
More information
Read the shipping policy, the FAQ and the terms and conditions, or contact us.
