Last updated: 17 October 2026
This policy explains what personal information VapeArena (vapearena.pk) collects, why we collect it and how we use it.
Who we are
VapeArena is an online store in Pakistan. Our website is https://vapearena.pk. You can contact us on WhatsApp at +92 320 8516019.
What we collect
- When you order: your name, phone number, email address, delivery address, the items you ordered and any note you add.
- When you create an account: your name, email address and password (stored in protected form).
- When you message us: what you send us by WhatsApp, email or the contact form.
- When you visit the site: technical data such as your IP address, browser, device and the pages you open, collected through cookies and analytics tools.
How we use it
- To confirm, pack and deliver your order and to contact you about it.
- To give support, handle returns and answer questions.
- To keep the website secure and to prevent fraud and spam.
- To understand how the site is used and to improve it.
- To check that buyers are adults, where needed.
We do not sell your personal information.
Who we share it with
- Couriers: your name, phone number and address are shared with Leopards Courier, or with the local rider for same-day Lahore delivery, so that they can deliver your parcel.
- Service providers: our website hosting, email, analytics and, if used, payment providers, only as needed to run the store.
- Authorities: when the law requires us to.
Cookies and analytics
We use cookies to keep your cart and login working and to measure visits with tools such as Google Analytics and Google Tag Manager. You can block or delete cookies in your browser settings. Some parts of the site, such as the cart and checkout, may not work without them.
Comments and reviews
When you leave a product review or comment we show your name and your text. We also keep your email address and IP address to help us stop spam. Please do not post private details in a review.
Third-party links
Our pages may link to other websites, such as social networks or WhatsApp. Their privacy rules apply there, not ours.
How long we keep data
We keep order records for as long as we need them for delivery, returns, accounting and legal reasons. Account details stay until you ask us to delete the account.
Your choices
You can ask us to show you, correct or delete the personal information we hold about you. Message us on WhatsApp at +92 320 8516019 and we will reply as soon as we can. Some records may need to be kept to meet legal or accounting duties.
Security
We use reasonable technical steps to protect your information. No website can promise perfect security, so please use a strong password and keep it private.
Children
Our store is for adults aged 18 and over. We do not knowingly collect information from anyone under 18.
Changes
We may update this policy. The date at the top shows the latest version.
